In & Outbound
Call Center Services

The Call Center will Tailor make services to suit your needs, take a look at our list of services below, get in touch and let’s grow your business.

Call Center Services

Outbound Calls

Customer service calls to your clients, get real feedback.

Customer Surveys

Ask the right questions and get the feedback you need.

SMS Services

We can send out messages to your clients on your behalf.

WhatsApp Services

Connect on WhatsApp and boost your sales.

Email Services

We connect to your clients via email with informative & creative emails.

Google Reviews

Get more Google Reviews from your customers, enhancing your reputation.

Social Media Follows

We will help you grow your following on the social platforms.

Lead Generation

Our team will get you more leads and grow your business.

Inbound Call Services

Inbound Calls

Get potential customers calling you and initiating contact.

POPIA Compliance Services

POPIA Compliance

We assist with POPIA compliance.

Process Outsourcing

Streamline your business processes by outsourcing.

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Our Story

Why we started The Call Center

Focused office worker using headset and taking notes in a professional setting.

We are a leading company dedicated to empowering businesses to achieve their goals through innovative solutions and exceptional services.

The Call Center was founded in 2020, during the height of the COVID-19 pandemic. Initially, our mission was to support businesses in the educational seminar industry by helping them fill their webinars. As demand grew, so did our services, and today we proudly cater to a wide range of industries with a variety of tailored solutions.

HERE ARE SOME IMPORTANT call center STATISTICS

DID YOU KNOW?

92% of consumers use the telephone to enquire about a purchase…

2% of New Sales

Are made during the 1st point of contact

80% of New Sales

Are made only after the 8th – 12th point of contact

3% of Sales

Are made during the 2nd point of contact

70% Success Rate

of selling to an existing customer that you already have

10% of New Sales

Are made during the 3rd point of contact

ONE MARKETING AGENCY FOUND

Existing customers are

5x more likely to repurchase

Existing customers are

7x more likely to try a new offering

Existing customers are

5x more likely to forgive

Existing customer are

7x more likely to spend 30% more than a new customer

Existing customers are

4x more likely to refer others

Businesses that have used our services.

The Call Center Clients

Let’s work together to build your business

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