Customer service calls to your clients, get real feedback.
Customer Surveys
Ask the right questions and get the feedback you need.
SMS Services
We can send out messages to your clients on your behalf.
WhatsApp Services
Connect on WhatsApp and boost your sales.
Email Services
We connect to your clients via email with informative & creative emails.
Google Reviews
Get more Google Reviews from your customers, enhancing your reputation.
Social Media Follows
We will help you grow your following on the social platforms.
Lead Generation
Our team will get you more leads and grow your business.
Inbound Calls
Get potential customers calling you and initiating contact.
POPIA Compliance
We assist with POPIA compliance.
Process Outsourcing
Streamline your business processes by outsourcing.
Our Story
Why we started The Call Center
We are a leading company dedicated to empowering businesses to achieve their goals through innovative solutions and exceptional services.
The Call Center was founded in 2020, during the height of the COVID-19 pandemic. Initially, our mission was to support businesses in the educational seminar industry by helping them fill their webinars. As demand grew, so did our services, and today we proudly cater to a wide range of industries with a variety of tailored solutions.
HERE ARE SOME IMPORTANT call center STATISTICS
DID YOU KNOW?
92% of consumers use the telephone to enquire about a purchase…
2% of New Sales
Are made during the 1st point of contact
80% of New Sales
Are made only after the 8th – 12th point of contact
3% of Sales
Are made during the 2nd point of contact
70% Success Rate
of selling to an existing customer that you already have
10% of New Sales
Are made during the 3rd point of contact
ONE MARKETING AGENCY FOUND
Existing customers are
5x more likely to repurchase
Existing customers are
7x more likely to try a new offering
Existing customers are
5x more likely to forgive
Existing customer are
7x more likely to spend 30% more than a new customer
